Branch General Manager: P&L, People & Performance Leader

Intermountain Home Services, LLC.; Saint George (UT); On-site; USD 120,000 - 170,000; Full time

Job summary

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one branch location. This leadership role requires owning the P&L, developing high-performing teams, and delivering exceptional customer experiences.

You will drive operational consistency, coach frontline leaders, and align with enterprise standards while pursuing growth, safety, and a culture of high performance across service, sales, install, warehouse, and support functions.

Qualifications

• 7+ years of leadership experience in a multi-function service or operations environment.
• Strong understanding of P&L ownership, workforce planning, and operational KPIs.
• Proven ability to lead high-performing field teams, supervisors, and administrative staff.

Responsibilities

• P&L Ownership: Own revenue, gross margin, and EBITDA delivery for the branch.
• Operational Execution: Ensure adherence to the IHS Branch Playbook, including booking, dispatching, service execution, and install coordination.
• Leadership Development: Hire, onboard, coach, and retain technicians, installers, and frontline leaders.
• Talent Strategy: Build bench strength and hold the team to consistent performance expectations.
• Customer Experience: Oversee all aspects of service quality, including NPS, callbacks, Google reviews, and customer escalations.
• Cultural Ownership: Be the example for the branch’s performance culture and team values.
• Field Productivity: Maintain high technician utilization, manage capacity models, and control overtime.
• Business Rhythm: Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly updates.
• Risk Management: Champion safety, compliance, and risk reduction in all areas of the business.

Skills

P&L ownership

Leadership across teams

Strategic planning

Communication skills

Decision making

People development

Tools

ServiceTitan

CRM software

Job description

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one branch location. This leadership role requires owning the P&L, developing high-performing teams, and delivering exceptional customer experiences.

You will drive operational consistency, coach frontline leaders, and align with enterprise standards while pursuing growth, safety, and a culture of high performance across service, sales, install, warehouse, and support functions.