General Manager, Field Operations & Growth

Intermountain Home Services; Washington (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Intermountain Home Services is seeking a General Manager to lead a branch, owning P&L, driving growth, and building high-performing teams while delivering outstanding customer experiences.

The role oversees service, sales, install, warehouse, and support operations, with accountability for safety and performance culture across the organization. Strong leadership and operational discipline are essential for success.

Qualifications

• 7+ years of leadership experience in a multi-function service or operations environment.
• Strong understanding of P&L ownership, workforce planning, and operational KPIs.
• Proven ability to lead high-performing field teams, supervisors, and administrative staff.
• Excellent leadership presence and ability to build culture across departments.
• Experience in home services, trades, or field-based operations preferred.
• Familiarity with ServiceTitan or other dispatch/CRM platforms a plus.
• Strong communication, coaching, and decision-making skills.
• Must pass background check and drug screening.

Responsibilities

• P&L Ownership: Own revenue, gross margin, and EBITDA delivery for the branch.
• Operational Execution: Ensure adherence to the IHS Branch Playbook, including booking, dispatching, service execution, and install coordination.
• Leadership Development: Hire, onboard, coach, and retain technicians, installers, and frontline leaders.
• Talent Strategy: Build bench strength and hold the team to consistent performance expectations.
• Customer Experience: Oversee all aspects of service quality, including NPS, callbacks, Google reviews, and customer escalations.
• Cultural Ownership: Be the example for the branch’s performance culture and team values.
• Field Productivity: Maintain high technician utilization, manage capacity models, and control overtime.
• Business Rhythm: Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly business updates.
• Risk Management: Champion safety, compliance, and risk reduction in all areas of the business.

Skills

Leadership

P&L ownership

Operational KPIs

Team development

Communication

Decision-making

Safety and compliance

People management

Customer focus

Tools

ServiceTitan

CRM platforms

Job description

Intermountain Home Services is seeking a General Manager to lead a branch, owning P&L, driving growth, and building high-performing teams while delivering outstanding customer experiences.

The role oversees service, sales, install, warehouse, and support operations, with accountability for safety and performance culture across the organization. Strong leadership and operational discipline are essential for success.