Branch Experience Teller: Digital Engagement & Transactions

M&T Bank Corporation; Town of Amherst (NY); On-site; USD 25,000 - 36,000; Part time

Job summary

M&T Bank Corporation in Amherst, NY is seeking a Part-time Customer Service Associate to support branch customers with transactions, inquiries and basic account maintenance. You will balance cash, follow bank policy, engage customers in person, and handle routine service requests with accuracy and courtesy.

The role requires a high school diploma or GED and at least 6 months of customer service experience, strong communication, organization, and time management skills, plus basic internet

Qualifications

• High school diploma or GED; 6 months of customer service and cash handling experience.
• Strong verbal and interpersonal communication.
• Well-organized with good time management and prioritization.
• Proficient with internet and basic computer use.
• Bilingual abilities may be preferred depending on branch needs.

Responsibilities

• Provide exceptional branch customer service and address routine problems.
• Balance and process customer transactions accurately following Bank Policy.
• Engage customers in lobby and assist with digital demonstrations and self-service opportunities.
• Log and escalate customer complaints and ensure resolution.
• Assist with AML/KYC related activities and maintain compliance.
• Support branch operations and maintain accurate records.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Attention to detail

Data entry

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Amherst, NY is seeking a Part-time Customer Service Associate to support branch customers with transactions, inquiries and basic account maintenance. You will balance cash, follow bank policy, engage customers in person, and handle routine service requests with accuracy and courtesy.

The role requires a high school diploma or GED and at least 6 months of customer service experience, strong communication, organization, and time management skills, plus basic internet