Branch Experience Specialist — Teller

M&T Bank; Town of Middletown (NY); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a customer service focused associate for our Middletown branch. You will help customers with everyday banking needs, balance transactions, and promote self-service options while delivering a differentiated in-branch experience.

The role emphasizes empathy, accuracy, and compliance with banking policies. Strong communication and organization are essential in a fast-paced retail environment.

Qualifications

• Minimum of a high school diploma or GED.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service.
• Well-organized with strong time management.
• Proven prioritization and internet proficiency.

Responsibilities

• Adhere to customer service standards and deliver solutions in the moment.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options.
• Engage in lobby management, greet customers, and address needs.
• Accurately balance and process customer transactions following Bank Policy.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Digital literacy

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer service focused associate for our Middletown branch. You will help customers with everyday banking needs, balance transactions, and promote self-service options while delivering a differentiated in-branch experience.

The role emphasizes empathy, accuracy, and compliance with banking policies. Strong communication and organization are essential in a fast-paced retail environment.