Senior Member Experience Service Advisor

PSECU; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Job summary

PSECU in Harrisburg, PA is seeking a Service Advisor to deliver exceptional member service across phone, email, and digital channels. You will perform advanced account servicing, resolve inquiries, and support back-office operations while maintaining strong security practices.

The role requires a High School diploma with preferred experience in member services. This is a full-time onsite position with an expected minimum one day per week on-site at our locations and a schedule of Monday through

Qualifications

• High School diploma or equivalent.
• Experience in member/customer service preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle member inquiries via phone, email, relay calls, and written correspondence.
• Perform advanced account servicing including fee refunds, limits and additional services.
• Escalate and communicate effectively to resolve member concerns.
• Navigate company software and knowledge base to support service delivery.
• Provide back-office support and training participation as needed.
• Ensure compliance with security policies and operational guidelines.

Skills

Customer service

Communication

Problem solving

Education

High School

Tools

CRM systems

Job description

PSECU in Harrisburg, PA is seeking a Service Advisor to deliver exceptional member service across phone, email, and digital channels. You will perform advanced account servicing, resolve inquiries, and support back-office operations while maintaining strong security practices.

The role requires a High School diploma with preferred experience in member services. This is a full-time onsite position with an expected minimum one day per week on-site at our locations and a schedule of Monday through