Member Experience Specialist

AAA Central Penn; Susquehanna Township (PA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous PTO

8 paid holidays

Health insurance

401(k) with company match

Tuition reimbursement

Job summary

AAA Central Penn in Harrisburg is seeking a Branch Customer Service Specialist for our Harrisburg location. This full-time role focuses on delivering personalized, face-to-face support to members, driving membership growth, and handling a variety of services in a fast-paced branch setting.

The ideal candidate will have a high school diploma, strong communication and customer service skills, and be willing to become a Notary Public in PA within 12 months.

Qualifications

• High school diploma or equivalent is required.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (guidance provided).
• Must be able to pass a PA State Police background check for PennDOT services.
• Strong communication skills when helping customers in person, on the phone, or online.
• Good listening skills and ability to make helpful decisions.
• Comfortable adapting to new situations in a fast-paced environment.
• Basic comfort using computers and multiple systems.

Responsibilities

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA’s high standards of service excellence.

Skills

Strong communication

Customer service experience

Notary Public willing

Background check

Computers & multiple systems

Education

High school diploma or equivalent

Job description

AAA Central Penn in Harrisburg is seeking a Branch Customer Service Specialist for our Harrisburg location. This full-time role focuses on delivering personalized, face-to-face support to members, driving membership growth, and handling a variety of services in a fast-paced branch setting.

The ideal candidate will have a high school diploma, strong communication and customer service skills, and be willing to become a Notary Public in PA within 12 months.