Branch Experience & Operations Lead

JPMorgan Chase; Montgomery (AL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

JPMorgan Chase seeks a Branch Operations Lead to drive a welcoming, efficient, and compliant branch environment. You will supervise daily operations, assist clients with transactions, and promote self-service options while maintaining strong controls and risk management.

Key responsibilities include leading lobby flow, guiding the team, and building lasting client relationships. A background in retail banking and willingness to work variable hours are required.

Formación

• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency in branch settings.
• Ability to educate and keep the branch team informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsabilidades

• Collaborate with Branch Manager to create a welcoming and vibrant branch atmosphere with exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations, including cash devices like the cash vault and ATM, while ensuring policy adherence.
• Introduce clients to the branch team to deliver seamless service and address specialized financial needs.
• Promote self-service options to simplify banking for clients at any time.
• Support all branch operations, maintaining high standards for loss control, compliance, and audits.

Conocimientos

Policy compliance

Attention to detail

Leadership

Team training

Customer relationships

Retail banking

Flexible schedule

Educación

High school diploma or GED

Descripción del empleo

JPMorgan Chase seeks a Branch Operations Lead to drive a welcoming, efficient, and compliant branch environment. You will supervise daily operations, assist clients with transactions, and promote self-service options while maintaining strong controls and risk management.

Key responsibilities include leading lobby flow, guiding the team, and building lasting client relationships. A background in retail banking and willingness to work variable hours are required.