Branch Experience & Operations Lead

JPMorgan Chase & Co.; Greenville (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co.'s Chase Branch is seeking a Branch Operations Lead who partners with the Branch Manager to ensure precise transactions, oversee cash devices, and uphold bank policies and regulatory requirements.

You will welcome clients, assist with transactions, guide them to self-service options, and build lasting relationships while maintaining loss control and audit readiness.

Qualifications

• You follow bank policies and regulatory requirements to keep operations compliant.
• You oversee accurate transactions and supervise branch activities.
• You educate and lead the branch team to stay informed and aligned.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients to understand needs and guide them to self-service options.
• Lead branch operations including cash devices like the cash vault and ATM, ensuring accuracy and policy adherence.
• Introduce clients to the branch team and assist with specialized financial needs.
• Simplify banking with self-service options and ensure secure, compliant operations.
• Support all branch operations with emphasis on loss control, compliance, and audits.

Skills

Policies & procedures

Regulatory compliance

Leadership

Customer engagement

Cash handling

Self-service guidance

Team collaboration

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co.'s Chase Branch is seeking a Branch Operations Lead who partners with the Branch Manager to ensure precise transactions, oversee cash devices, and uphold bank policies and regulatory requirements.

You will welcome clients, assist with transactions, guide them to self-service options, and build lasting relationships while maintaining loss control and audit readiness.