Relationship-Driven Banking Specialist

Fidelity Bank Co.; Wichita, Northern (KS, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Fidelity Bank Co. in Wichita, KS is seeking a customer-focused team member who will greet customers, explain products, and deliver an exceptional banking experience across touchpoints.

You will work in a collaborative branch environment to turn conversations into meaningful financial outcomes. The role emphasizes referring appropriate products, demonstrating knowledge of Fidelity’s services, and pursuing sales opportunities through relationships while ensuring confidentiality and upholding our

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with the public/customers.
• Minimum one year of sales experience.
• Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day.
• Strong written, verbal communication skills and cash handling experience.

Responsibilities

• Referring products that provide a better banking experience for our customers.
• Demonstrating knowledge of Fidelity’s products and services.
• Seeking sales opportunities through customer relationships and conversations.
• Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions.
• Approaching, greeting and welcoming customers into the branch.
• Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being.
• Fostering teamwork across all areas of the Bank.
• Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch.
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values.

Skills

Customer service

Sales experience

Cash handling

Team player

Verbal communication

Education

High school diploma or equivalent

Job description

Fidelity Bank Co. in Wichita, KS is seeking a customer-focused team member who will greet customers, explain products, and deliver an exceptional banking experience across touchpoints.

You will work in a collaborative branch environment to turn conversations into meaningful financial outcomes. The role emphasizes referring appropriate products, demonstrating knowledge of Fidelity’s services, and pursuing sales opportunities through relationships while ensuring confidentiality and upholding our