Branch Experience Leader: Client Care & Operations

JPMorgan Chase & Co.; Dublin (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Dublin, OH, seeks a Branch Operations Lead to oversee day-to-day branch operations, mentor staff, and enhance the client experience. You will work with the Branch Manager to ensure smooth cash handling, adherence to policies, and proactive client engagement.

You'll lead a team, schedule meetings, promote self-service options, and ensure regulatory compliance while delivering exceptional service to clients. Training and on-the-job coaching are provided as part of the role.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Stay organized and detail-oriented to juggle multiple tasks.
• Demonstrate leadership and operational proficiency in branch settings.
• Educate and keep the branch team and partners informed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch environment.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs during visits.
• Lead branch operations: cash devices, vault, and ATM; resolve client issues quickly.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify client banking anytime.
• Support loss control, compliance, and audits with the Branch Manager.

Skills

Leadership

Attention to detail

Customer service

Communication

Team education

Interpersonal skills

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Dublin, OH, seeks a Branch Operations Lead to oversee day-to-day branch operations, mentor staff, and enhance the client experience. You will work with the Branch Manager to ensure smooth cash handling, adherence to policies, and proactive client engagement.

You'll lead a team, schedule meetings, promote self-service options, and ensure regulatory compliance while delivering exceptional service to clients. Training and on-the-job coaching are provided as part of the role.