Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Dublin (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Dublin, OH to partner with the Branch Manager and staff to deliver outstanding client experiences while ensuring accurate transactions and regulatory compliance.

You will guide branch operations, promote self-service options, and lead efforts to maintain loss control, audits, and policy adherence, shaping a high-performing branch team.

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Maintains a keen eye for detail and stays organized to juggle multiple tasks.
• Leads branch operations and ensures transaction accuracy in a collaborative environment.
• Educates the branch team and partners to stay connected and informed.
• Engages clients, educates them, and refers to experts when needed.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy adherence

Customer service

Leadership

Operations proficiency

Attention to detail

Communication

Education

High school diploma

College degree

Military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in Dublin, OH to partner with the Branch Manager and staff to deliver outstanding client experiences while ensuring accurate transactions and regulatory compliance.

You will guide branch operations, promote self-service options, and lead efforts to maintain loss control, audits, and policy adherence, shaping a high-performing branch team.