Branch Experience Leader

JPMorganChase; Evanston (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorganChase in Evanston, IL seeks a Branch Operations Lead to collaborate with the Branch Manager to deliver exceptional client experiences and lead branch operations. You will greet clients, guide transactions, and promote self-service tools while maintaining strong loss-control and compliance.

The role emphasizes coaching the branch team, building lasting relationships, and ensuring accurate, efficient service during all hours, including weekends.

Qualifications

• Adhere to policies, procedures, and regulatory requirements.
• Maintain attention to detail and stay organized.
• Demonstrate leadership and operational proficiency.
• Educate & keep branch team informed about procedures.
• Build meaningful client relationships and refer to experts when needed.
• Have 1+ years of retail banking experience.
• Be able to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere.
• Greet clients and assist with transactions; manage lobby flow.
• Engage clients with clear communication and understand needs.
• Lead branch operations, cash devices, and loss-control efforts.
• Introduce clients to the branch team and assist with financial needs.
• Promote self-service options for 24/7 access.
• Support branch operations, audits, and regulatory compliance.

Skills

Policy compliance

Detail oriented

Leadership

Team education

Client relations

Retail banking experience

Weekend availability

Education

High school diploma or GED

Job description

JPMorganChase in Evanston, IL seeks a Branch Operations Lead to collaborate with the Branch Manager to deliver exceptional client experiences and lead branch operations. You will greet clients, guide transactions, and promote self-service tools while maintaining strong loss-control and compliance.

The role emphasizes coaching the branch team, building lasting relationships, and ensuring accurate, efficient service during all hours, including weekends.