Branch Operations & Experience Leader

JP Morgan Chase; Evanston (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Evanston, IL. You will partner with the Branch Manager to ensure a welcoming client experience, guide daily branch operations, and lead staff in delivering accurate transactions while upholding regulatory standards.

You will educate colleagues, drive client engagement, and promote self-service options to enhance the banking experience. Weekend/evening hours are required. This role focuses on risk management, service excellence, and team leadership.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills to juggle multiple tasks.
• Leadership and operational proficiency ensuring transaction accuracy.
• Strong passion for educating the branch team and partners.
• Excellent client engagement and ability to refer them to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school degree, GED, or foreign equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, anticipating needs while checking them into the waiting queue.
• Lead branch operations, including managing cash devices like the cash vault and ATM, resolving client issues promptly while following policies.
• Introduce clients to the friendly branch team, collaborating to deliver seamless service and assist with specialized financial needs.
• Simplify clients' banking experience by sharing self-service options for 24/7 access.
• Support all aspects of branch operations, including loss control, compliance, and audits.

Skills

Attention to detail

Leadership

Client engagement

Team collaboration

Retail banking experience

Flexible hours

Education

High school diploma or GED

College degree or military training

Job description

Chase is seeking a Branch Operations Lead in Evanston, IL. You will partner with the Branch Manager to ensure a welcoming client experience, guide daily branch operations, and lead staff in delivering accurate transactions while upholding regulatory standards.

You will educate colleagues, drive client engagement, and promote self-service options to enhance the banking experience. Weekend/evening hours are required. This role focuses on risk management, service excellence, and team leadership.