Branch Experience Leader

Aumni; Charleston (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Operations Lead to manage day-to-day branch activities, collaborate with the Branch Manager, and ensure an exceptional client experience while upholding all policies and regulatory requirements.

The role involves guiding staff, improving lobby flow, and promoting self-service options. Travel for training may be required as part of the Branch Operations Lead Training Program.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail-oriented and organized approach to multitask.
• Lead and educate branch team while ensuring transaction accuracy.

Responsibilities

• Collaborate with Branch Manager to create welcoming, high-service branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand needs and guide clients to services.
• Oversee cash devices like cash vault and ATM; resolve issues per bank policy.
• Introduce clients to the team and specialized financial services; build client relationships.
• Promote self-service options for 24/7 account access.
• Support branch operations, maintain high standards for loss control, compliance and audits.

Skills

Customer service

Leadership

Regulatory compliance

Detail orientation

Team education

Education

High school diploma or GED

Tools

Cash vault handling

Job description

Chase is seeking a Branch Operations Lead to manage day-to-day branch activities, collaborate with the Branch Manager, and ensure an exceptional client experience while upholding all policies and regulatory requirements.

The role involves guiding staff, improving lobby flow, and promoting self-service options. Travel for training may be required as part of the Branch Operations Lead Training Program.