Branch Experience Leader

JPMorgan Chase; Allen Park (MI); On-site; USD 48,000 - 76,000; Full time

Job summary

JPMorgan Chase in Allen Park, MI is seeking a Branch Operations Lead to guide daily branch operations, partner with the Branch Manager, and ensure compliant, high-quality client experiences. The role centers on leading staff, improving service, and promoting self-service banking options.

The position requires a focus on loss control, regulatory adherence, and community engagement, with an emphasis on developing the team and delivering consistent branch performance.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong organizational skills with ability to juggle multiple tasks.
• Leadership and operational proficiency to ensure transaction accuracy.
• Educate branch team and partners to stay connected and informed.
• Engage clients and refer them to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them through the queue for a smooth visit.
• Lead branch operations: manage cash devices and ensure issues are resolved accurately per policies.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify client banking outside branch hours.
• Support all aspects of branch operations with focus on loss control, compliance, and audits.

Skills

Leadership

Operational proficiency

Client education

Relationship building

Attention to detail

Education

High school degree / GED

College degree or military equivalent (preferred)

Job description

JPMorgan Chase in Allen Park, MI is seeking a Branch Operations Lead to guide daily branch operations, partner with the Branch Manager, and ensure compliant, high-quality client experiences. The role centers on leading staff, improving service, and promoting self-service banking options.

The position requires a focus on loss control, regulatory adherence, and community engagement, with an emphasis on developing the team and delivering consistent branch performance.