Branch Experience Lead: Hospitality & Operations Coach

Next Frontier Capital; California (MO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid parental leave or family benefits

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, oversee branch operations, and ensure compliance with policies and regulations. You will guide lobby flow, assist with transactions, and promote self-service tools to enhance the client journey.

The role emphasizes leadership, engagement with clients, and collaboration with a skilled branch team to maintain loss control and audit readiness in a dynamic community banking

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Retail banking

Customer service

Regulatory compliance

Leadership

Communication

Education

High school diploma or GED

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, oversee branch operations, and ensure compliance with policies and regulations. You will guide lobby flow, assist with transactions, and promote self-service tools to enhance the client journey.

The role emphasizes leadership, engagement with clients, and collaboration with a skilled branch team to maintain loss control and audit readiness in a dynamic community banking