Branch Experience Ambassador

Capital One; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescriptions

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) matching

Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in New York, NY is seeking a Full Time Branch Ambassador to be the heartbeat of our Welcome to the future of banking space. You’ll handle deposits, withdrawals, and complex negotiable instrument processing with accuracy while modeling a compliance-first mindset.

You’ll educate clients on mobile banking, remote deposit capture, and contactless payments, helping them reach their financial goals. This role emphasizes hospitality, curiosity, and tech fluency in a fast-moving environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• Retail, Sales, or Customer Service experience preferred.
• Cash handling experience at least 6 months.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and maintain hospitality throughout the space.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One in New York, NY is seeking a Full Time Branch Ambassador to be the heartbeat of our Welcome to the future of banking space. You’ll handle deposits, withdrawals, and complex negotiable instrument processing with accuracy while modeling a compliance-first mindset.

You’ll educate clients on mobile banking, remote deposit capture, and contactless payments, helping them reach their financial goals. This role emphasizes hospitality, curiosity, and tech fluency in a fast-moving environment.