Customer Experience Banker - Digital & Cash Expert

Capital One; New York (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage from

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance 401(k) matching 7

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One in Brooklyn, NY is hiring for a Branch Ambassador. You will handle high-volume cash transactions, deposits, withdrawals, and instrument processing with accuracy, while maintaining a compliance-first mindset to meet BSA/AML and federal standards.

You’ll greet customers, educate them on digital tools, and identify their needs, pairing them with the right banking solutions. This role offers a hospitality-driven environment with no traditional sales quotas, focus on customer impact, and

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in Retail, Sales, or Customer Service preferred (≥1 year).
• Cash handling experience (≥6 months) required.
• Associate’s degree preferred; 2+ years of customer-facing experience desirable.
• Proficient in using digital tools and apps (G-Suite).

Responsibilities

• Support surrounding Branches within a 50 mile radius; flexible schedule including weekends.
• Attend required trainings as scheduled by the company.
• Greet customers and provide hospitality in a high-volume environment.

Skills

Hospitality

Cash handling

Customer service

Tech fluency

Communication skills

Education

High School Diploma

Associate’s degree

Tools

G-Suite

Job description

Capital One in Brooklyn, NY is hiring for a Branch Ambassador. You will handle high-volume cash transactions, deposits, withdrawals, and instrument processing with accuracy, while maintaining a compliance-first mindset to meet BSA/AML and federal standards.

You’ll greet customers, educate them on digital tools, and identify their needs, pairing them with the right banking solutions. This role offers a hospitality-driven environment with no traditional sales quotas, focus on customer impact, and