Branch Coordinator: Scheduling, Customer Success & Ops

1-800 Hansons; Cedar Rapids (IA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Health benefits after 30 days

401(k) with company match after 90days

Holiday pay after 30 days

PTO with unlimited rollover

Tools, training and resources for your

Advancement opportunities

Employee-led committees

Supportive team environment

Job summary

Hansons in Cedar Rapids, IA is hiring a Branch Coordinator to manage customer communication, project coordination, and branch operations. The role offers full-time employment, weekly pay, and benefits with opportunities for advancement.

You will support project execution, scheduling, invoicing, and documentation while delivering an outstanding customer experience from start to finish. This is a fast-paced environment with a focus on accuracy and teamwork.

Qualifications

• High school diploma or GED required.
• At least 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and set clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to keep projects on schedule.
• Resolve customer concerns and escalate issues when necessary.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, readiness, deliveries, and logistics.
• Manage scheduling changes due to weather or requests.
• Complete project closeout and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is uploaded accurately.
• Support branch operations and administrative tasks (phones, mail, office supplies, onboarding).
• Help maintain records and ensure compliance with procedures.

Skills

Administrative experience

Organizational skills

Verbal & written communication

Microsoft Office

Independent work

Age 18+

Education

High school diploma or GED

Job description

Hansons in Cedar Rapids, IA is hiring a Branch Coordinator to manage customer communication, project coordination, and branch operations. The role offers full-time employment, weekly pay, and benefits with opportunities for advancement.

You will support project execution, scheduling, invoicing, and documentation while delivering an outstanding customer experience from start to finish. This is a fast-paced environment with a focus on accuracy and teamwork.