Branch Operations & Customer Experience Lead

WillScot; West Sacramento (CA); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

PTO & holidays

Retirement plan with company match

Tuition reimbursement

Job summary

WillScot in West Sacramento, CA seeks a Branch Coordinator to manage office duties and procedures for an efficient branch. You will ensure organizational effectiveness, communication, and safety across operations.

You will greet visitors, handle calls, coordinate deliveries, manage POs, and support onboarding. A strong customer-service focus and ability to multitask in a fast-paced environment are essential.

Qualifications

• High school diploma or GED.
• Experience working with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation and active listening.
• Ability to meet deadlines in a fast-paced environment.
• Experience building relationships with vendors through proactive communication.
• Experience managing multiple priorities in a fast-paced setting.
• College degree preferred.

Responsibilities

• Comply with Environmental Health & Safety policies.
• Greet and assist visitors; direct vendors and deliveries.
• Manage inbound calls and branch communications per policy.
• Collaborate with Collections to resolve customer concerns.
• Oversee end-to-end Customer Service processes for service delivery.
• Facilitate Delivery and Return processes for smooth operations.
• Use NPS feedback to drive process improvements.
• Build relationships with vendors and customers through open communication.
• Handle Location Accounts Payable and reconcile invoices.
• Manage local service contracts and PO reporting.
• Oversee Month-End Close including delivery, installation, and inventory reconciliation.
• Assist in onboarding new hires with HR; perform other duties as assigned.

Skills

Customer service

Active listening

Communication

Multitasking

Problem solving

Team collaboration

Time management

Education

High school diploma or GED

College Degree

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

WillScot in West Sacramento, CA seeks a Branch Coordinator to manage office duties and procedures for an efficient branch. You will ensure organizational effectiveness, communication, and safety across operations.

You will greet visitors, handle calls, coordinate deliveries, manage POs, and support onboarding. A strong customer-service focus and ability to multitask in a fast-paced environment are essential.