Branch Concierge & Personal Banker

Consumers Credit Union; Mundelein (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Pension after 6 months

Job summary

Consumers Credit Union in Mundelein, IL is hiring a Branch Specialist for its full‑time branch. You will welcome members, process transactions, open accounts, and connect members with loans and wealth services.

The role blends Concierge, Teller, and Personal Banker duties in a dynamic, service‑driven environment. The position requires a high school diploma, at least 1 year in customer service or cash handling, and comfort with technology.

Qualifications

• High School diploma or equivalent.
• At least 1 year of experience in retail, customer service, sales, or cash handling.
• Bi‑lingual English/Spanish is a plus.
• Comfortable promoting products and services and engaging in consultative, sales‑oriented conversations.
• Strong comfort level with technology, including data systems, Microsoft Office, and web‑based tools.
• Excellent communication skills and a natural ability to build relationships.
• Availability to work 40 hours per week with a set schedule.

Responsibilities

• Welcome members in the branch creating a positive first impression.
• Assist and educate members on self‑service options, including Interactive Teller Machines (ITMs).
• Process transactions accurately and resolve account and service needs.
• Open new consumer accounts efficiently and with attention to detail.
• Identify opportunities to connect members with loans, mortgages, and wealth management services.
• Recommend improvements that enhance the member experience and branch operations.
• Maintain compliance with all policies, procedures, audits, and balancing standards.

Skills

Customer service

Sales

Cash handling

Communication

Bi-lingual English/Spanish

Technology fluency

Education

High School diploma or equivalent

Tools

Microsoft Office

Data systems

ITMs

Job description

Consumers Credit Union in Mundelein, IL is hiring a Branch Specialist for its full‑time branch. You will welcome members, process transactions, open accounts, and connect members with loans and wealth services.

The role blends Concierge, Teller, and Personal Banker duties in a dynamic, service‑driven environment. The position requires a high school diploma, at least 1 year in customer service or cash handling, and comfort with technology.