Branch Concierge & Digital Guide

Capital One Group; Jericho (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Education assistance

401(k) matching

Parental leave

Mental health support

Backup care

Job summary

Capital One in Hicksville, NY is seeking a Branch Ambassador to welcome customers and deliver hospitality while guiding digital tools. You’ll handle high-volume transactions with accuracy and uphold security standards.

You’ll educate clients about mobile banking, assist with deposits and inquiries, and ensure a warm, human banking experience within a fast-moving, technology-forward branch.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree (preferred).
• 2+ years of Retail or Customer-facing experience (preferred).
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Handle high-volume cash transactions with 100% accuracy and follow security standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Act as a First-Line Consultant to match customers with digital tools or banking solutions.
• Greet customers and provide hospitality while guiding them through services.

Skills

Hospitality mindset

Tech fluency

Attention to detail

Adaptability

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

G-Suite

Job description

Capital One in Hicksville, NY is seeking a Branch Ambassador to welcome customers and deliver hospitality while guiding digital tools. You’ll handle high-volume transactions with accuracy and uphold security standards.

You’ll educate clients about mobile banking, assist with deposits and inquiries, and ensure a warm, human banking experience within a fast-moving, technology-forward branch.