Branch Concierge & Digital Banking Advocate

Capital One Group; Shirley (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Prescriptions

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Parental Leave

Mental Health support

Back‑up Child or Elder Care

Job summary

Capital One in Shirley, NY is hiring a Branch Ambassador who delivers hospitality while guiding customers through digital banking tools. You’ll handle high-volume transactions, maintain safety standards, and help clients achieve their financial goals with personalized service.

This role offers a generous benefits package, flexible shifts within a 50-mile radius, and growth opportunities in a people-focused, tech-enabled environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Guard the trust and accuracy of high-volume cash transactions with 100% accuracy and compliance.
• Educate clients on digital banking tools, mobile apps, remote deposit capture, and contactless payments.
• Actively listen to identify customer goals and pair them with suitable digital tools or banking solutions.
• Greet customers and maintain a welcoming, community-focused environment while supporting a high-volume operation.

Skills

Customer service

Cash handling

Retail experience

Tech fluency

Education

High School Diploma

Job description

Capital One in Shirley, NY is hiring a Branch Ambassador who delivers hospitality while guiding customers through digital banking tools. You’ll handle high-volume transactions, maintain safety standards, and help clients achieve their financial goals with personalized service.

This role offers a generous benefits package, flexible shifts within a 50-mile radius, and growth opportunities in a people-focused, tech-enabled environment.