Branch Concierge & Digital Banking Guide

Capital One Group; Ridgewood (NJ); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Day 1 medical, dental, vision, and Rx

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is hiring a Full Time Branch Ambassador in Ridgewood, NJ. The role centers on delivering hospitality, accurate cash handling, and digital banking guidance within a community-focused branch.

You’ll educate clients on mobile tools, assist with deposits, and identify financial goals to match them with the right solutions. Emphasizes service, safety, and a warm customer experience.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Process high-volume cash transactions with accuracy (deposits, withdrawals, negotiable instruments).
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer goals and pair them with digital tools or banking solutions.
• Greet customers and maintain a welcoming, hospitality-focused environment.

Skills

Customer service

Cash handling

Adaptability

Communication

Tech fluency

Education

High School Diploma/GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Full Time Branch Ambassador in Ridgewood, NJ. The role centers on delivering hospitality, accurate cash handling, and digital banking guidance within a community-focused branch.

You’ll educate clients on mobile tools, assist with deposits, and identify financial goals to match them with the right solutions. Emphasizes service, safety, and a warm customer experience.