Branch Concierge & Digital Banking Guide

Capital One; Herndon (VA); On-site; USD 43,243 - 52,852; Full time

Benefits offered by this job

Health coverage from Day 1

Paid Time Off

Education Assistance

401(k) matching 7.5%

Paid Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One is hiring a Branch Ambassador in Virginia to provide hospitality‑driven service, assist customers with digital tools, and process cash with accuracy. You will educate clients on mobile banking, support branches within a 50‑mile radius, and adapt to changing schedules in a dynamic, high‑volume environment.

The role emphasizes customer service, adaptability, and tech fluency, with a compensation range aligned to VA locations and benefits that support total well‑being.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy and follow security standards.
• Educate clients on mobile banking, remote deposit capture and contactless payments.
• Identify client needs and pair them with digital tools or banking solutions.
• Greet customers and maintain a hospitality‑driven, community‑mocused atmosphere.
• Support branches within a 50‑mile radius and adapt to flexible scheduling.

Skills

Customer service

Cash handling

Adaptability

Tech fluency

Communication

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Branch Ambassador in Virginia to provide hospitality‑driven service, assist customers with digital tools, and process cash with accuracy. You will educate clients on mobile banking, support branches within a 50‑mile radius, and adapt to changing schedules in a dynamic, high‑volume environment.

The role emphasizes customer service, adaptability, and tech fluency, with a compensation range aligned to VA locations and benefits that support total well‑being.