Branch Ambassador & Digital Concierge

Capital One National Association; Alexandria (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V​

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador for the Northern Virginia area (Arlington/Alexandria). You will be the face of hospitality and digital innovation, handling high-volume cash transactions with accuracy, educating clients on mobile banking, and identifying customer needs to connect them with the right banking solutions.

This role emphasizes teamwork, adaptability, and a customer-centric approach in a fast-moving environment, with comprehensive benefits and growth opportunities within

Qualifications

• High School Diploma, GED, or equivalent.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify client needs and pair them with suitable digital tools or banking solutions.
• Greet customers and maintain a warm, inclusive atmosphere in the branch.

Skills

Hospitality mindset

Tech fluency

Precision and detail

Adaptability

Curiosity

Education

High School Diploma

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador for the Northern Virginia area (Arlington/Alexandria). You will be the face of hospitality and digital innovation, handling high-volume cash transactions with accuracy, educating clients on mobile banking, and identifying customer needs to connect them with the right banking solutions.

This role emphasizes teamwork, adaptability, and a customer-centric approach in a fast-moving environment, with comprehensive benefits and growth opportunities within