Branch Hospitality & Digital Banking Concierge

Capital One; Vienna (VA); On-site; USD 43,243 - 52,852; Full time

Benefits offered by this job

Medical, Dental, Vision + Prescription

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One seeks a Branch Ambassador in Vienna, VA to blend hospitality with digital banking tools, guiding customers through cash handling and digital services. You’ll greet customers, assess needs, and connect them with the right banking solutions while maintaining accuracy and security.

You’ll work in a friendly, non-pressured environment with flexible hours, comprehensive benefits, and opportunities to grow with Capital One’s mission of human-centered banking.

Qualifications

• High School Diploma, GED, or Equivalent Certification is required.
• 0+ years in Retail, Sales, or Customer Service; 6+ months cash handling.
• Associate’s degree and 2+ years’ retail/customer-facing experience preferred.

Responsibilities

• Maintain 100% accuracy in high-volume cash transactions with strong compliance mindset.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Act as a first-line consultant to identify client needs and match digital tools or banking solutions.
• Greet customers, create a welcoming atmosphere, and ensure customers do not feel like just a number.
• Support branches within a 50-mile radius and adapt to flexible schedules.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma/GED/Equivalent

Tools

G-Suite

Job description

Capital One seeks a Branch Ambassador in Vienna, VA to blend hospitality with digital banking tools, guiding customers through cash handling and digital services. You’ll greet customers, assess needs, and connect them with the right banking solutions while maintaining accuracy and security.

You’ll work in a friendly, non-pressured environment with flexible hours, comprehensive benefits, and opportunities to grow with Capital One’s mission of human-centered banking.