Branch Concierge & Digital Banking Guide

Capital One; McLean (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescribed

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Paid Parental Leave

Mental Health support

Backup Child or Elder Care

Many additional benefits

Job summary

Capital One in McLean, VA seeks a Branch Ambassador to embody hospitality, facilitate digital banking education, and help customers meet their financial goals. You will balance high-volume service with a warm, human-centric experience in a fast-moving environment.

You’ll guide clients through mobile banking, digital tools, and banking solutions while maintaining accuracy and regulatory compliance. Training is provided, with a diverse benefits package and a focus on growth.

Qualifications

• High School Diploma, GED, or Equivalent Certification required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Proficient in G-Suite and able to learn new tools quickly.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs through active listening and pair them with digital tools or banking solutions.
• Greet customers and maintain a welcoming, community-focused environment while ensuring efficiency.

Skills

Hospitality

Tech Fluency

Precision & Detail

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in McLean, VA seeks a Branch Ambassador to embody hospitality, facilitate digital banking education, and help customers meet their financial goals. You will balance high-volume service with a warm, human-centric experience in a fast-moving environment.

You’ll guide clients through mobile banking, digital tools, and banking solutions while maintaining accuracy and regulatory compliance. Training is provided, with a diverse benefits package and a focus on growth.