Branch & Community Banking Leader

First Citizens Bank; Chase City (VA); On-site; USD 61,000 - 72,000; Full time

Job summary

First Citizens Bank in Virginia is seeking a Service Manager to lead a branch, overseeing operations with support from an operations specialist. You will manage a staff of sales and service representatives, and drive proactive customer outreach and service requests.

Responsibilities include opening deposit accounts, lending, and identifying referrals for specialty partners. The role requires driving to other offices and community engagements to grow relationships and CRA opportunities.

Qualifications

• Bachelor's Degree and 2 years of experience in Financial services, sales or bank operations OR High School Diploma or GED and 6 years of experience in Financial services, sales or bank operations
• Preferred Area of Experience: 2 years in a leadership role
• License or Certification Type: Must possess a valid driver's license; frequent driving to other offices/customers; company car not provided.

Responsibilities

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results.
• Sales - Achieve individual and team financial, production and relationship results; engage with customers and referral sources.
• Service Standards - Foster collaborative partnerships to deliver value for customers and colleagues; address needs and opportunities.
• Operations and Administration - Comply with regulations, policies, and procedures; manage risk and ensure operational efficiency.

Skills

Structured sales process

Providing financial guidance

Financial literacy

Retail banking knowledge

Operations management

Education

Bachelor's degree plus 2 years experience in financial services/sales/bank operations

High School Diploma or GED plus 6 years experience in financial services/sales/bank operations

Job description

First Citizens Bank in Virginia is seeking a Service Manager to lead a branch, overseeing operations with support from an operations specialist. You will manage a staff of sales and service representatives, and drive proactive customer outreach and service requests.

Responsibilities include opening deposit accounts, lending, and identifying referrals for specialty partners. The role requires driving to other offices and community engagements to grow relationships and CRA opportunities.