Branch & Service Manager - Lead, Grow & Serve Communities

First Citizens; Alabama; On-site; USD 60,000 - 80,000; Full time

Job summary

First Citizens Bank is seeking a Service Manager to lead a branch, oversee operations, and develop staff while delivering outstanding customer service and responsible banking.

The role requires a Bachelor's degree or equivalent experience in financial services, 2+ years in leadership, and travel to various offices. You will drive sales, manage relationships, and ensure regulatory compliance.

Qualifications

• Bachelor's degree and 2 years' financial services or bank operations experience.
• Or High School Diploma/GED with 6 years' experience in financial services/sales.
• Must possess a valid driver’s license and travel to other offices.

Responsibilities

• Team Management: lead performance and personnel functions to deliver results.
• Sales: drive financial, production and relationship outcomes with customers and referrals.
• Service Standards: foster partnerships; uncover sales or referral opportunities.
• Operations and Administration: ensure regulatory compliance and efficient office ops.
• Position Specific Skills: structure sales processes and provide financial guidance.
• Performance Coaching: develop staff through feedback and coaching.
• Service Excellence: uphold quality service across branches.

Skills

Team leadership

Customer relationship mgmt

Sales skills

Financial services knowledge

Education

Bachelor's Degree (Financial Services/Business)

High School Diploma or GED

Job description

First Citizens Bank is seeking a Service Manager to lead a branch, oversee operations, and develop staff while delivering outstanding customer service and responsible banking.

The role requires a Bachelor's degree or equivalent experience in financial services, 2+ years in leadership, and travel to various offices. You will drive sales, manage relationships, and ensure regulatory compliance.