Branch Banking: Sales & Service Specialist

First Citizens; Richmond (VA); On-site; USD 26,000 - 35,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative in Richmond, VA to handle branch transactions and customer requests. You’ll educate customers on bank tools and refer sales opportunities to partners, supporting a collaborative branch team.

The role prioritizes customer service, communication, and adaptability in a fast-paced environment with a focus on accuracy and compliance.

Qualifications

• High School Diploma or GED required.
• 1+ years of recent banking experience, ideally as a Bank Teller or Universal Banker.
• Strong customer service and sales capabilities.

Responsibilities

• Process transactions and customer service requests in the branch.
• Identify and refer sales opportunities to the appropriate bank partner.

Skills

Communication Skills

Customer Service

Sales Skills

Adaptability

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative in Richmond, VA to handle branch transactions and customer requests. You’ll educate customers on bank tools and refer sales opportunities to partners, supporting a collaborative branch team.

The role prioritizes customer service, communication, and adaptability in a fast-paced environment with a focus on accuracy and compliance.