Branch Client Experience & Banking Advisor

PNC Financial Services Group, Inc.; Naperville (IL); Hybrid; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Vacation days and holidays

Job summary

PNC Financial Services Group, Inc. in Naperville, IL is hiring a Client Experience Associate to deliver exceptional service, educate customers on banking options, and identify opportunities to enhance their financial wellbeing.

Based in the Naperville 75th branch, you will assist multiple branches in the region and engage customers in-person to build trust. You will help connect customers with PNC products through conversations and referrals, support teller and operating tasks, and participate

Qualifications

• Usually less than 1 year of related experience.
• High school diploma or GED may be sufficient for consideration.
• No degree required for this level.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Educates customers on digital options and transactional solutions.
• Supports proactive sales through a defined process, including referrals.
• Ensures branch operations and maintenances are completed accurately and efficiently.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. in Naperville, IL is hiring a Client Experience Associate to deliver exceptional service, educate customers on banking options, and identify opportunities to enhance their financial wellbeing.

Based in the Naperville 75th branch, you will assist multiple branches in the region and engage customers in-person to build trust. You will help connect customers with PNC products through conversations and referrals, support teller and operating tasks, and participate