Branch Banking Specialist: Sales, Service & Digital Engagement

M&T Bank Corporation; Nashua (NH); Hybrid; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Nashua, NH is seeking an Universal Banker onsite to deliver exceptional service in retail banking. You will educate customers on Consumer and Business Banking solutions, engage in sales, and support branch operations with a focus on digital engagement and compliant processes.

The role emphasizes customer empathy, problem solving, and the ability to identify opportunities for additional banking needs while maintaining strong AML/BSA/KYC controls.

Qualifications

• High school diploma or GED and at least 1 year in retail sales, call center, customer service, or telesales.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations.
• Ability to work in a team and manage time effectively.

Responsibilities

• Educate customers on Consumer and Business Banking solutions.
• Meet customer service and sales needs as required.
• Assist with loan applications and servicing tasks.
• Engage in lobby management and greet customers.
• Refer complex needs to appropriate partners.
• Adhere to AML, BSA, KYC processes.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Customer service

Digital literacy

Teamwork

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Nashua, NH is seeking an Universal Banker onsite to deliver exceptional service in retail banking. You will educate customers on Consumer and Business Banking solutions, engage in sales, and support branch operations with a focus on digital engagement and compliant processes.

The role emphasizes customer empathy, problem solving, and the ability to identify opportunities for additional banking needs while maintaining strong AML/BSA/KYC controls.