In-Branch Banking & Digital Solutions Advisor

M&T Bank; Manchester (York County); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Manchester, PA is seeking a branch teller to support daily operations and deliver exceptional customer service for Consumer and Business Banking customers. You will educate customers on bank solutions, process transactions, promote digital tools, and identify opportunities for referrals.

You will handle inquiries, maintain accuracy, comply with AML/KYC, and contribute to a positive, in-branch experience while meeting sales and service goals.

Qualifications

• High school diploma or GED required.
• Strong verbal communication skills required.
• Strong interpersonal skills.
• Ability to interact with a range of customers (consumer to small business).
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on identified needs.
• Engage customers and promote digital capabilities in interactions.
• Explain criteria used to decision loan applications.
• Resolve customer issues and log complaints accurately in the system.
• Follow sales process and provide customer-focused guidance.
• Promote retention and expansion of Consumer and Business Banking relationships.

Skills

Strong verbal communication

Strong interpersonal skills

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Manchester, PA is seeking a branch teller to support daily operations and deliver exceptional customer service for Consumer and Business Banking customers. You will educate customers on bank solutions, process transactions, promote digital tools, and identify opportunities for referrals.

You will handle inquiries, maintain accuracy, comply with AML/KYC, and contribute to a positive, in-branch experience while meeting sales and service goals.