Branch Banking Specialist: Customer Experience & Sales

M&T Bank; Ludlow (CA); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Ludlow, MA is seeking a Teller to provide exceptional customer service at the branch. You will handle everyday transactions, explain banking products, promote digital tools, and collaborate with team members to meet customer needs.

The position emphasizes accurate transaction processing, strong communication, and the ability to identify opportunities to expand banking relationships while maintaining compliance and security standards.

Qualifications

• High school diploma or GED required with at least 1 year in retail sales, customer service, or telesales.
• Strong verbal and written communication; ability to interact with diverse customers.
• Proven time management, organization and prioritization skills in a branch setting.
• Comfort with internet tools and digital banking capabilities; ability to learn systems quickly.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Engage customers and promote digital banking capabilities during interactions.
• Explain loan application criteria and assist with servicing needs.
• Process customer transactions accurately and complete related branch operations.
• Assist in lobby management, greet customers, and identify cross-sell opportunities.
• Refer complex needs to appropriate partners and adhere to risk controls.
• Support AML, BSA, and KYC procedures and document customer interactions.
• Maintain a high standard of customer service and contribute to branch goals.

Skills

Verbal communication

Interpersonal skills

Customer interaction

Time management

Prioritization

Organization

Teamwork under pressure

Digital fluency

Education

High school diploma or GED

Job description

M&T Bank in Ludlow, MA is seeking a Teller to provide exceptional customer service at the branch. You will handle everyday transactions, explain banking products, promote digital tools, and collaborate with team members to meet customer needs.

The position emphasizes accurate transaction processing, strong communication, and the ability to identify opportunities to expand banking relationships while maintaining compliance and security standards.