Branch Banking Leader: Drive Growth & Customer Experience

Citizens Bank; Union (NJ); On-site; USD 93,000 - 128,000; Full time

Job summary

Citizens Bank in New Jersey is seeking a Branch Manager to lead a high-performing team, drive sales growth, and deliver world-class customer service in a busy retail environment. You will coach colleagues, optimize branch operations, and embody a digital-first approach that promotes mobile and online banking, while building strong ties with the local community.

This role requires proven leadership and 4+ years in retail or branch banking, with a track record of meeting goals in a profit-and-loss

Qualifications

• High School diploma or equivalent required.
• Leadership experience with coaching and developing to drive sales excellence and world-class service.
• 4 years sales management experience in Retail or Branch Banking.
• Track record of meeting branch goals in a profit and loss environment.
• Drive an exceptional customer experience validated through surveys.
• Maintain strong partnerships with community & civic organizations.
• Meet SAFE Act background check requirements and obtain NMLS identifier.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop team to achieve personal and branch goals.
• Operate in a digital-first environment with mobile and online banking.
• Build a diverse talent pipeline and coach colleagues for growth.
• Direct all colleague and sales activities to exceed targets.
• Engage with the local community to cultivate relationships.

Skills

Leadership

Sales mgmt

Customer service

P&L management

Education

High School diploma

Bachelor’s degree

Job description

Citizens Bank in New Jersey is seeking a Branch Manager to lead a high-performing team, drive sales growth, and deliver world-class customer service in a busy retail environment. You will coach colleagues, optimize branch operations, and embody a digital-first approach that promotes mobile and online banking, while building strong ties with the local community.

This role requires proven leadership and 4+ years in retail or branch banking, with a track record of meeting goals in a profit-and-loss