Branch Banking & Digital Experience Specialist

Banco Santander SA; Alton (IL); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Salary / £25,000 starting salary

£500 flexible benefits allowance

Discretionary bonus up to 8%

25 days holiday + bank holidays

Pension contributions

Private healthcare options

Job summary

Santander UK is hiring a Customer Service Consultant at the Alton branch to support personal banking customers across face-to-face, phone and video channels. You’ll help customers become confident with digital banking and deliver a personalised, high-quality service that builds trust and loyalty.

The role emphasizes proactive problem-solving, relationship-building, and collaboration with colleagues to improve service delivery, with a hybrid work pattern after onsite training.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Help customers use digital banking services, mobile and online platforms.
• Identify customer needs and offer suitable products and services.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service.

Skills

Customer service

Multi-channel support

Digital banking knowledge

Relationship building

Problem solving

Job description

Santander UK is hiring a Customer Service Consultant at the Alton branch to support personal banking customers across face-to-face, phone and video channels. You’ll help customers become confident with digital banking and deliver a personalised, high-quality service that builds trust and loyalty.

The role emphasizes proactive problem-solving, relationship-building, and collaboration with colleagues to improve service delivery, with a hybrid work pattern after onsite training.