Bilingual Banking Sales & Service Pro

Santander US; Reading (Berks County); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander US is seeking a proactive Sales and Service Banker to act as a trusted advisor, delivering personalized financial solutions and excellent service. You will handle teller tasks, assess customer needs, and promote digital banking options while supporting branch goals and risk controls.

The role emphasizes relationship-building, cross-selling, and a customer-centric approach in a fast-paced retail banking environment. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Spanish bilingual required.
• Bachelor’s Degree in related field or equivalent demonstrated through work experience, training, or education - preferred.

Responsibilities

• Meet the financial needs of customers through transactional, servicing, and product offerings.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain relationships to provide tailored solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Ensure elevated customer experience and timely resolutions.

Skills

Customer service

Financial products knowledge

Cross-selling

Communication skills

Sales experience

Fraud awareness

Spanish bilingual

Education

High school diploma, GED

Spanish bilingual required

Bachelor’s Degree in related field or equivalent

Tools

Microsoft Office

Digital banking tools

Job description

Santander US is seeking a proactive Sales and Service Banker to act as a trusted advisor, delivering personalized financial solutions and excellent service. You will handle teller tasks, assess customer needs, and promote digital banking options while supporting branch goals and risk controls.

The role emphasizes relationship-building, cross-selling, and a customer-centric approach in a fast-paced retail banking environment. Strong communication and teamwork are essential.