Branch Banking Advisor – Personal & Business Solutions

M&T Bank; Shelton (CT); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Shelton, CT is hiring a Teller to deliver exceptional service to branch customers, perform transactions, promote digital banking, and refer opportunities to partners. You will support daily branch operations and uphold compliance standards while building trusted relationships with both consumer and business clients.

The role emphasizes customer-centric solutions, effective communication, and teamwork in a fast-paced branch environment. Prior retail or service experience is valued.

Qualifications

• High school diploma or GED required; retail sales, call center, or customer service experience preferred.
• Strong verbal communication and interpersonal skills are essential.
• Ability to handle difficult customer conversations and work under time pressure.
• Proficiency with internet-based tools and digital banking platforms.

Responsibilities

• Educate customers on Consumer and Business Banking solutions; make product recommendations.
• Engage customers across branch interactions and promote digital capabilities.
• Explain loan application criteria at a high level and process transactions accurately.
• Address servicing needs and refer opportunities to banking partners as appropriate.
• Follow sales processes and provide customer-focused guidance.
• Retain and expand customer relationships through proactive outreach.
• Log interactions and complete branch operational tasks in the systems.
• Adhere to AML, BSA, and KYC requirements and escalate suspected fraud.
• Maintain compliance with risk controls and support audit points.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Difficult conversations

Digital literacy

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Shelton, CT is hiring a Teller to deliver exceptional service to branch customers, perform transactions, promote digital banking, and refer opportunities to partners. You will support daily branch operations and uphold compliance standards while building trusted relationships with both consumer and business clients.

The role emphasizes customer-centric solutions, effective communication, and teamwork in a fast-paced branch environment. Prior retail or service experience is valued.