Branch Banking Advisor: Elevate Customer Experience

mtb; Hartford (CT); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank is seeking a Branch Teller to deliver exceptional customer service and drive branch sales in Hartford, CT. The role includes educating customers on Consumer and Business Banking products, guiding them to digital channels, and handling routine transactions in a fast-paced environment.

The successful candidate will engage customers, follow established processes, and partner with banking colleagues to meet needs while ensuring compliance and accurate documentation.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Proficient with internet-based tools and common software.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan application criteria at a high level.
• Complete servicing tasks for customer relationships and identify opportunities.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Teamwork

Digital literacy

Customer empathy

Education

High school diploma or GED

Job description

M&T Bank is seeking a Branch Teller to deliver exceptional customer service and drive branch sales in Hartford, CT. The role includes educating customers on Consumer and Business Banking products, guiding them to digital channels, and handling routine transactions in a fast-paced environment.

The successful candidate will engage customers, follow established processes, and partner with banking colleagues to meet needs while ensuring compliance and accurate documentation.