Digital Banking Advocate & Customer Experience Banker

M&T Bank; Hartford (CT); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank is seeking a branch Teller to deliver exceptional customer service and sales support at the Hartford, CT location. The role focuses on educating customers about Consumer and Business Banking solutions and guiding them to digital tools while maintaining accurate transactions.

The position emphasizes strong communication, organization, and the ability to handle diverse customer needs, with compliance and risk controls integral to daily work.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of retail sales, call center, customer service, or telesales experience.
• Ability to handle difficult customer conversations.
• Strong verbal and interpersonal communication skills.
• Proficiency with internet-based tools.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers in a variety of ways to bank with us and promote digital capabilities.
• Explain the high-level criteria used to decision loan applications.
• Complete servicing-related responsibilities for Consumer and Business Banking relationships.
• Adhere to compliance and operational risk controls and policies.
• Resolve and log customer complaints in the appropriate system.
• Promote retention and expansion of Consumer and Business Banking relationships.

Skills

Strong verbal communication

Strong interpersonal skills

Customer-focused

Ability to interact with varying users

Well-organized

Time management

Prioritization

Teamwork under pressure

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch Teller to deliver exceptional customer service and sales support at the Hartford, CT location. The role focuses on educating customers about Consumer and Business Banking solutions and guiding them to digital tools while maintaining accurate transactions.

The position emphasizes strong communication, organization, and the ability to handle diverse customer needs, with compliance and risk controls integral to daily work.