Branch Banking Advisor: Customer Experience & Sales

M&T Bank; West Haven (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is seeking a branch Teller to support daily operations, assist customers, and drive sales within Consumer and Business Banking. You will greet customers, process transactions, and promote digital banking tools, while aligning with AML/KYC requirements and branch service standards.

The role emphasizes empathy, adaptability, and teamwork, with opportunities to refer customers to banking partners for product solutions and to uphold customer experience across channels.

Qualifications

• High school diploma or GED required; 1+ year of proven retail sales, customer service, or telesales experience.
• Ability to interact with varied customers (consumer to small business).
• Strong verbal communication and interpersonal skills; organized and able to work under time pressure.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Engage customers and promote digital capabilities in interactions.
• Explain loan application criteria at a high level.
• Handle servicing tasks and identify sales opportunities within customer relationships.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.

Skills

Strong verbal communication

Interpersonal skills

Customer service

Retail sales

Organization

Time management

Prioritization

Digital literacy

Problem solving

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank is seeking a branch Teller to support daily operations, assist customers, and drive sales within Consumer and Business Banking. You will greet customers, process transactions, and promote digital banking tools, while aligning with AML/KYC requirements and branch service standards.

The role emphasizes empathy, adaptability, and teamwork, with opportunities to refer customers to banking partners for product solutions and to uphold customer experience across channels.