Branch Banker: Customer Experience & Digital Solutions

M&T Bank; Edgewater (MD); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Edgewater, MD is seeking a Branch Teller to support daily operations, assist customers, process transactions, and provide friendly service. The role emphasizes educating customers on Consumer and Business Banking solutions, engaging with digital channels, and meeting sales and service needs during walk-in or scheduled appointments.

You will follow the bank's sales process, record interactions, refer opportunities to partners, and help resolve issues while maintaining compliance with

Qualifications

• Minimum of a high school diploma or GED.
• At least 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.

Responsibilities

• Educate customers and explain features of banking solutions; make recommendations.
• Engage customers and promote digital banking capabilities.
• Follow the branch sales process and provide customer-focused guidance.
• Accurately complete transactions and log customer interactions.
• Refer complex needs to appropriate partners when opportunities arise.

Skills

Retail sales experience

Customer service

Telesales

Strong verbal communication

Interpersonal skills

Education

High school diploma or GED

1 year proven retail sales or customer service experience

Job description

M&T Bank in Edgewater, MD is seeking a Branch Teller to support daily operations, assist customers, process transactions, and provide friendly service. The role emphasizes educating customers on Consumer and Business Banking solutions, engaging with digital channels, and meeting sales and service needs during walk-in or scheduled appointments.

You will follow the bank's sales process, record interactions, refer opportunities to partners, and help resolve issues while maintaining compliance with