Branch Accounting & Cash-Applications Specialist

Socket.dev; Beloit (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with company match

Employee assistance program

Disability insurance

Life insurance

Flex spending

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply is a leading wholesale distributor in North America, delivering exterior and interior building products. This role handles routine customer service inquiries by phone, chat, and email, and requires strong communication and problem solving.

You will research payments, process cash applications, and guide customers through processes while managing high volumes with attention to detail. Ideal candidates have 1–2 years in Help Desk or Customer Service, exceptional customer service,

Qualifications

• 1-2 years Help Desk or Customer Service experience
• Excellent Customer Service skills are required
• Self-Motivated
• Time Management Skills
• Detail orientated
• Great Organization and Research Skills
• Experience with accepting large volumes of incoming calls and emails

Responsibilities

• Handling routine customer service inquiries via phone, chat, and email
• Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
• Accepts and processes customer payments
• Offer guidance on processes and troubleshoot common questions on programs and systems used

Skills

Customer service

Communication

Time management

Detail oriented

Organization

Research

Self-motivated

Multi-tasking

Job description

ABC Supply is a leading wholesale distributor in North America, delivering exterior and interior building products. This role handles routine customer service inquiries by phone, chat, and email, and requires strong communication and problem solving.

You will research payments, process cash applications, and guide customers through processes while managing high volumes with attention to detail. Ideal candidates have 1–2 years in Help Desk or Customer Service, exceptional customer service,