Branch Accounting Support Specialist (917)

Socket.dev; Beloit (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with company match

Employee assistance program

Disability insurance

Life insurance

Flex spending

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply is a leading wholesale distributor in North America, delivering exterior and interior building products. This role handles routine customer service inquiries by phone, chat, and email, and requires strong communication and problem solving.

You will research payments, process cash applications, and guide customers through processes while managing high volumes with attention to detail. Ideal candidates have 1–2 years in Help Desk or Customer Service, exceptional customer service,

Qualifications

• 1-2 years Help Desk or Customer Service experience
• Excellent Customer Service skills are required
• Self-Motivated
• Time Management Skills
• Detail orientated
• Great Organization and Research Skills
• Experience with accepting large volumes of incoming calls and emails

Responsibilities

• Handling routine customer service inquiries via phone, chat, and email
• Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
• Accepts and processes customer payments
• Offer guidance on processes and troubleshoot common questions on programs and systems used

Skills

Customer service

Communication

Time management

Detail oriented

Organization

Research

Self-motivated

Multi-tasking

Job description

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

We know you’re going to love it here! ABC Supply has an outstanding culture, and the employee experience is fantastic! This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.

What You’ll Do:

• Responsible for handling routine customer service inquiries via phone, chat, and email

• Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed

• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer

• Accepts and processes customer payments

• Offer guidance on processes and troubleshoot common questions on programs and systems used

Essential Qualifications:

• 1-2 years Help Desk or Customer Service experience

• Excellent Customer Service skills are required

• Self-Motivated

• Time Management Skills

• Detail orientated & thorough

• Great Organization and Research Skills

• Experience with accepting large volumes of incoming calls and emails

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket

• 401(k) with generous company match - eligible after 60 days, immediately vested

• Employer paid employee assistance program

• Employer paid short term and long term disability

• Employer paid life insurance

• Flex spending

• Paid vacation

• Paid sick days

• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.