Branch Accounting Support Specialist (917)

ABC Supply; Beloit (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Employer paid life insurance

Paid vacation, sick days, and holidays

Flexible spending

Job summary

ABC Supply in Beloit, WI is seeking a motivated Help Desk/Customer Service professional to handle inquiries via phone, chat, and email. You’ll resolve issues, guide customers through processes, and ensure accurate cash application details are communicated to the appropriate departments.

Ideal candidates have 1-2 years of experience in customer service, excellent communication, and strong organization. This role supports cross-functional teams in a fast-paced environment with opportunities for

Qualifications

• 1-2 years Help Desk or Customer Service experience.
• Excellent Customer Service skills are required.
• Self-motivated with time-management abilities.
• Detail oriented and thorough with strong organizational skills.
• Experience handling high volumes of inquiries by phone, chat and email.
• Ability to research and communicate findings clearly to customers and departments.

Responsibilities

• Handle routine customer service inquiries via phone, chat and email.
• Research and communicate findings of customer payments and cash application details.
• Accept and process customer payments and provide guidance on processes.
• Troubleshoot common questions on programs and systems used.

Skills

Customer Service

Help Desk

Phone Support

Tools

CRM Software

Job description

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.We know you’re going to love it here! ABC Supply has an outstanding culture, and the employee experience is fantastic! This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.What You’ll Do:Responsible for handling routine customer service inquiries via phone, chat, and emailMust have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as neededResearch and communicate findings of customer payments, short pays and cash application details to the proper department and/or customerAccepts and processes customer paymentsOffer guidance on processes and troubleshoot common questions on programs and systems usedEssential Qualifications:1-2 years Help Desk or Customer Service experienceExcellent Customer Service skills are requiredSelf-MotivatedTime Management SkillsDetail orientated & thoroughGreat Organization and Research SkillsExperience with accepting large volumes of incoming calls and emailsBenefits may include:Health, dental, and vision coverage - eligible after 60 days, low out of pocket401(k) with generous company match - eligible after 60 days, immediately vestedEmployer paid employee assistance programEmployer paid short term and long term disabilityEmployer paid life insuranceFlex spendingPaid vacationPaid sick daysPaid holidaysEqual Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.