Branch Accounting & Cash Applications Specialist

ABC Supply Co. Inc.; Beloit (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with company match

Employer paid EAP

Disability insurance

Life insurance

Flexible spending

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply Co. Inc. in Beloit, Wisconsin, is seeking a detail‑oriented Customer Service Associate for a fast‑paced, cross‑functional role.

You will handle routine inquiries via phone, chat, and email, and support payment processing and cash application tasks. You will communicate with internal teams and customers, resolving issues with accuracy and timeliness, contributing to an outstanding employee experience at North America's largest wholesale distributor of exterior and interior building

Qualifications

• 1-2 years Help Desk or Customer Service experience.
• Excellent customer service skills.
• Self-motivated and organized.
• Strong time management and attention to detail.
• Ability to handle high volume of calls and emails.
• Clear written and verbal communication.

Responsibilities

• Handle routine customer service inquiries via phone, chat, and email.
• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer.
• Accept and process customer payments.
• Offer guidance on processes and troubleshoot common questions on programs and systems used.

Skills

Customer service

Phone support

Multi-tasking

Communication skills

Job description

ABC Supply Co. Inc. in Beloit, Wisconsin, is seeking a detail‑oriented Customer Service Associate for a fast‑paced, cross‑functional role.

You will handle routine inquiries via phone, chat, and email, and support payment processing and cash application tasks. You will communicate with internal teams and customers, resolving issues with accuracy and timeliness, contributing to an outstanding employee experience at North America's largest wholesale distributor of exterior and interior building