BPO Project Manager — Flexible Hours & Document Capture

Konica Minolta Business Solutions Canada; Fulton (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking an IIM BPO Project Manager to lead Conversion Services and Document Management Solutions, coordinating with KMBS teams to meet contracts and schedules. You'll supervise project personnel, develop SOPs, estimate workloads, and communicate progress to clients and management. Some travel to client sites in the U.S.

is required. This role emphasizes attention to detail, strong customer service, and the ability to manage multiple projects

Qualifications

• Understanding document capture methods and software.
• Unparalleled attention to detail and quality.
• Excellent customer service skills.
• Ability to manage hourly workers.

Responsibilities

• Understand and plan a document capture project from analysis to on-time delivery.
• Create SOPs for scanning workflows from start to finish.
• Travel to short-term onsite client projects, locally or within the U.S.
• Prepare project estimates based on the scope of work and volumes.
• Provide timely status updates to management and clients.

Skills

Document capture methods

Attention to detail

Customer service skills

People management

Education

Four-year college degree or equivalent in business or project management

Job description

Konica Minolta Business Solutions Canada is seeking an IIM BPO Project Manager to lead Conversion Services and Document Management Solutions, coordinating with KMBS teams to meet contracts and schedules. You'll supervise project personnel, develop SOPs, estimate workloads, and communicate progress to clients and management. Some travel to client sites in the U.S.

is required. This role emphasizes attention to detail, strong customer service, and the ability to manage multiple projects