BPO Project Manager - Document Management | Flexible Schedule

Konica Minolta Business Solutions U.S.A., Inc.; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks an IIM BPO Project Manager to oversee document management and conversion services projects, coordinating schedules, resources, and client communications.

You will develop SOPs, create SOWs, provide project estimates, track budgets, and lead a team of supervisors and technicians across multiple engagements, ensuring on-time delivery within budget.

Qualifications

• Understanding of document capture methods and software.
• Unparalleled attention to detail and quality.
• Excellent customer service skills.
• Ability to manage hourly workers.

Responsibilities

• Understand and manage a document capture project from analysis to on-time, within-budget delivery.
• Write SOPs for scanning projects from start to finish.
• Travel to short-term onsite client projects as needed locally or within the U.S.
• Coordinate with Sales, Account Managers, and Professional Services.
• Create the project Statement of Work (SOW) and provide project estimates.

Skills

Project Management

Document Capture

SOP Development

Client Communication

Budget Tracking

Leadership

Education

Bachelor's degree or equivalent in a related field

Tools

MS Excel

MS Project

SOP Writing

Job description

Konica Minolta Business Solutions U.S.A., Inc. seeks an IIM BPO Project Manager to oversee document management and conversion services projects, coordinating schedules, resources, and client communications.

You will develop SOPs, create SOWs, provide project estimates, track budgets, and lead a team of supervisors and technicians across multiple engagements, ensuring on-time delivery within budget.