POD Supervisor: Document Prep & Scanning Lead

Konica Minolta Business Solutions Canada; Fulton (MD); On-site; USD 47,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Production Supervisor to lead document processing operations, including preparation, scanning, and quality control. You will oversee daily workflows, ensure accuracy and security of digital assets, and manage performance against SLAs.

The role requires strong leadership, data analysis, and process improvement focus. This position emphasizes training, SOP development, and collaboration with project management to ensure client satisfaction and

Qualifications

• Strong leadership, team-building, coaching, and employee development skills.
• Ability to manage multiple priorities in a high-volume production environment.
• Knowledge of document processing, imaging, scanning, records management, and quality control operations.
• Ability to analyze operational metrics and make data-driven decisions.
• Strong organizational and project coordination skills.
• Excellent verbal and written communication skills.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Experience using document management systems, imaging platforms, and workflow management tools.

Responsibilities

• Supervise and coordinate daily operations within the Document Preparation, Scanning, and Quality Control teams.
• Lead, coach, and develop team members to achieve departmental productivity, quality, and service objectives.
• Monitor workflow, staffing levels, and workload distribution to ensure timely completion of projects and adherence to client SLAs.
• Establish production priorities and adjust resources to meet changing business demands.
• Conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans when necessary.
• Ensure compliance with company policies, quality standards, security requirements, regulatory guidelines, and client specifications.
• Review production metrics, quality reports, and operational data to identify trends, risks, and opportunities for improvement.
• Implement process improvements and best practices that enhance efficiency, accuracy, and operational effectiveness.
• Investigate and resolve workflow issues, customer concerns, quality exceptions, and production delays.
• Partner with Project Management and other cross-functional teams to support project execution and client satisfaction.
• Develop, maintain, and enforce standard operating procedures (SOPs) and work instructions.
• Facilitate onboarding, training, and cross-training programs to ensure workforce competency and flexibility.
• Conduct routine quality audits and oversee corrective actions to maintain document integrity and processing accuracy.
• Prepare operational reports and communicate department performance, challenges, and recommendations to management.
• Ensure a safe, organized, and productive work environment consistent with company standards.
• Participate in workforce planning activities, including scheduling, hiring recommendations, and succession planning.

Skills

Leadership

Prioritization

Data analysis

Communication

Organization

Problem solving

Microsoft Office

Document systems

Education

High school diploma or GED

Associate degree preferred

Tools

Document management systems

Imaging platforms

Workflow management tools

Job description

Konica Minolta Business Solutions Canada is seeking a Production Supervisor to lead document processing operations, including preparation, scanning, and quality control. You will oversee daily workflows, ensure accuracy and security of digital assets, and manage performance against SLAs.

The role requires strong leadership, data analysis, and process improvement focus. This position emphasizes training, SOP development, and collaboration with project management to ensure client satisfaction and